tag:showpad3.statuspage.io,2005:/historyShowpad Status - Incident History2024-03-29T06:22:45+01:00Showpadtag:showpad3.statuspage.io,2005:Incident/203879922024-04-14T10:00:00+02:002024-03-28T14:12:11+01:00Showpad Platform Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>14</var>, <var data-var='time'>10:00</var> - <var data-var='time'>12:00</var> CEST</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>14:12</var> CET</small><br><strong>Scheduled</strong> - On Sunday, April 14th, between 10:00am-12:00am CET / 03:00am-05:00am CDT there will be a maintenance window for the Showpad Platform.<br /><br />It is possible that during this time, you will experience brief moments of slowness or downtime.<br /><br />Please keep us informed if you have questions. On our StatusPage, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.</p>tag:showpad3.statuspage.io,2005:Incident/200810942024-03-10T12:00:56+01:002024-03-10T12:00:56+01:00Showpad Platform Maintenance<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>19:32</var> CET</small><br><strong>Scheduled</strong> - On Sunday, March 10th, between 10:00am-12:00am CET / 03:00am-05:00am CDT there will be a maintenance window for the Showpad Platform.<br /><br />It is possible that during this time, you will experience brief moments of slowness or downtime.<br /><br />Please keep us informed if you have questions. On our StatusPage, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.</p>tag:showpad3.statuspage.io,2005:Incident/200469022024-02-22T14:51:04+01:002024-02-22T14:51:04+01:00Question Based Analytics Dashboards appearing to have no data<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:51</var> CET</small><br><strong>Resolved</strong> - We can confirm all widgets are operational again.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>14:23</var> CET</small><br><strong>Update</strong> - We are seeing the majority of Dashboards and widgets recovering, with only a small number of widgets still saying that no data is available.<br /><br />We are continuing to monitor and hope to have all functionality restored very soon.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:58</var> CET</small><br><strong>Identified</strong> - We are currently experiencing issues with some of our Question-Based Analytics Dashboards. Several of them appear to have no data to display.<br /><br />Please rest assured, that there is no loss of data, the issue is purely visual.<br /><br />Our teams are investigating and aim to resolve this as soon as possible.</p>tag:showpad3.statuspage.io,2005:Incident/198855852024-02-18T12:00:56+01:002024-02-18T12:00:56+01:00Showpad Platform Maintenance<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>12:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>16:30</var> CET</small><br><strong>Scheduled</strong> - On Sunday, February 18th, between 10:00am-12:00pm CET / 03:00am-05:00am CDT we're doing security upgrades to all our databases.<br /><br />It is possible that during this time, you will experience brief moments of slowness or downtime.<br /><br />Please keep us informed if you have questions. On our StatusPage, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.</p>tag:showpad3.statuspage.io,2005:Incident/199315212024-02-07T23:41:34+01:002024-02-07T23:42:12+01:00Showpad Coach: Coach Reporting Delays<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>23:41</var> CET</small><br><strong>Resolved</strong> - The issue with Coach Reporting is now resolved. We apologize for the trouble and thank you for your patience.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:39</var> CET</small><br><strong>Investigating</strong> - Showpad Coach is currently experiencing an issue with reporting. Activities recorded since February 1st are not being displayed in Coach Reporting. <br /><br />This only impacts Coach-related reports and does not impact Content-related reports.<br /><br />The issue is being investigated internally and will be resolved as soon as possible.</p>tag:showpad3.statuspage.io,2005:Incident/197125432024-01-15T16:59:52+01:002024-01-15T16:59:52+01:00Showpad is slow or failing to load<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>16:59</var> CET</small><br><strong>Resolved</strong> - We see platform performance remaining steady and consider the incident fully resolved.<br /><br />We apologize for any inconvenience this may have caused.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>16:23</var> CET</small><br><strong>Update</strong> - A fix has been implemented and we see load times drastically improved. We will continue to monitor to ensure full stability.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>15:18</var> CET</small><br><strong>Investigating</strong> - We have identified and are currently investigating an issue impacting the Showpad platform.<br />Both Users and Administrators will currently experience slow loading times or certain areas of the platform being completely impossible to load.</p>tag:showpad3.statuspage.io,2005:Incident/193765212023-12-16T21:00:06+01:002023-12-16T21:00:06+01:00Showpad Platform Maintenance<p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>21:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>20:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>14:38</var> CET</small><br><strong>Scheduled</strong> - On Saturday, December 16th, between 8:00pm-9:00pm CET / 01:00pm-02:00pm CDT we're doing security upgrades to all our databases.<br /><br />It is possible that during this time, you will experience brief moments of slowness or downtime.<br /><br />Please keep us informed if you have questions. On our StatusPage, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.</p>tag:showpad3.statuspage.io,2005:Incident/194500822023-12-15T21:14:09+01:002023-12-15T21:14:09+01:00Delay in file processing<p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:14</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>21:13</var> CET</small><br><strong>Update</strong> - Box now reports that all services should now be restored (https://status.box.com/). From the Showpad side, we are now seeing assets process as expected. <br /><br />Additionally, any asset uploaded during the time which Box was experiencing the issue, have been queued for re-processing in Showpad so you should see them available in time. <br /><br />If you do continue to see issues with files processing, please let our support team know and they can work with you to investigate further.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>19:29</var> CET</small><br><strong>Update</strong> - Update from Box (https://status.box.com/) - Box Services continue to show rapid improvement, but users may experience some latency as services continue to restore back to full functionality. <br /><br />We will continue to monitor their progress and post back once the issue is fully resolved.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:38</var> CET</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>15</var>, <var data-var='time'>17:35</var> CET</small><br><strong>Monitoring</strong> - Our file processing provider (Box) is experiencing delays in their ability to process files. <br /><br />As a result, Microsoft office assets (Powerpoint, Excel, Word) uploaded to Showpad will experience a delay in processing and availability. <br /><br />The issue is being actively investigated by Box and can be monitored via their status page - https://status.box.com/ - once resolved, we will post an update here as well.</p>tag:showpad3.statuspage.io,2005:Incident/191811412023-11-28T11:00:29+01:002023-11-28T11:00:29+01:00Showpad Platform Maintenance<p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>28</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>21</var>, <var data-var='time'>21:08</var> CET</small><br><strong>Update</strong> - As we have been made aware of some important tradeshows and events happening over the weekend, we have decided to extraordinarily postpone the update to Tuesday, November 28th.<br /><br />In the meantime, the impact on user sessions should also decrease to an even lower threshold of 0.5% of all active sessions.<br /><br />Our previous recommendation, in case you have urgent offline use cases for Showpad, to check if you are still logged in after the update remains valid.</p><p><small>Nov <var data-var='date'>20</var>, <var data-var='time'>17:16</var> CET</small><br><strong>Scheduled</strong> - On Saturday, November 25th, we will perform an important security update for our user database.<br /><br />Due to this update, we have assessed that approximately 1% of Showpad users will have their sessions expired. On browsers, your users will have to authenticate again. On mobile devices, they will be required to log in the next time they use our Showpad applications with an active internet connection.<br /><br />Although this impact is very limited, we acknowledge this could be particularly important if your users need to use Showpad on a mobile device and/or in offline mode next week.<br /><br />If you have users working in this scenario, we advise that they perform a verification after the weekend, to make sure they are still logged in and have the content available for offline usage.<br /><br />Should you have questions, please reach out by clicking the Contact Us link at the bottom of this page and a member of our Support team will follow-up.</p>tag:showpad3.statuspage.io,2005:Incident/190340512023-11-08T20:41:33+01:002023-11-08T20:41:33+01:00MeetingIQ not able to attend Zoom meetings<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>20:41</var> CET</small><br><strong>Resolved</strong> - All our monitoring and testing indicate that MeetingIQ and Zoom work again as expected.<br /><br />We apologise for any inconvenience this may have caused you and your users.</p><p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>17:50</var> CET</small><br><strong>Monitoring</strong> - A fix was implemented about one hour ago and we are closely monitoring the functionality and actively testing to ensure full stability.</p><p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>13:15</var> CET</small><br><strong>Identified</strong> - We have identified an issue with Showpad's MeetingIQ Bot being unable to attend Zoom meetings scheduled for today. We suspect that the November 5, 2023 release has impacted our integration.<br />Currently, the recording of Zoom-hosted meetings will not be possible and result in an error after the meeting is concluded.<br /><br />Our engineering team is working on a fix, but in the meantime, you should make sure to record your meetings to the Cloud or on your local device (native Zoom functionality).</p>tag:showpad3.statuspage.io,2005:Incident/188540672023-11-03T08:38:39+01:002023-11-03T08:38:39+01:00Presenting or editing with Office Online currently unavailable<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>08:38</var> CET</small><br><strong>Resolved</strong> - We are happy to confirm that Office Online functionality is fully restored. You can now either present or edit your presentations as expected.<br /><br />We apologize for the inconvenience this has caused you and your users.</p><p><small>Oct <var data-var='date'>26</var>, <var data-var='time'>20:46</var> CEST</small><br><strong>Update</strong> - We are actively discussing and collaborating with Microsoft to restore the functionality of our Office Online integration.<br /><br />We have an estimated date of recovery currently set to next Friday, November 3rd.<br /><br />We will confirm then if the issue is fixed or whether we have encountered any unexpected delays.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>15:57</var> CEST</small><br><strong>Identified</strong> - Our engineering team has identified an issue with either presenting or editing Microsoft documents through our Office Online integration. They are working with our vendor to investigate and resolve the issue with urgency. <br /><br />If you are using a Windows device, we can suggest using Showpad Edit and your desktop Office apps for any urgent personalization needs. Please be aware that additional software installation will be required. You can find full details on how to get Showpad Edit started in our Help Center article - https://help.showpad.com/hc/en-us/articles/360005908434-Present-and-personalize-Microsoft-Office-files-in-Showpad#editNative <br /><br />We will continue to provide updates here, as they are made available.</p>tag:showpad3.statuspage.io,2005:Incident/188681202023-10-28T22:00:07+02:002023-10-28T22:00:08+02:00Showpad Platform Maintenance<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>22:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>10:01</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>17:13</var> CEST</small><br><strong>Scheduled</strong> - On Saturday, Oct 28th, between 10:00am-8:00pm CEST / 03:00am-01:00pm CDT we're performing a migration to one of our component databases.<br /><br />During the period of maintenance, newly uploaded assets will not appear in search results. <br /><br />Once the maintenance is complete all assets uploaded will be indexed and made available within the search results. <br /><br />If you have any questions, on our StatusPage, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.</p>tag:showpad3.statuspage.io,2005:Incident/188992762023-10-23T15:30:04+02:002023-10-23T15:30:04+02:00Logging into Showpad is slower or failing<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>15:30</var> CEST</small><br><strong>Resolved</strong> - Logging in to Showpad is once again stable and the Platform is accessible.</p><p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>15:17</var> CEST</small><br><strong>Identified</strong> - Our engineering team is investigating an issue impacting the Showpad platform. Both users and administrators might experience slowness when logging in and sometimes the operation might fail with a Server Error.<br />Please try to refresh if you land on such an error and try to re-authenticate.<br /><br />We are working on restoring functionality as soon as possible.</p>tag:showpad3.statuspage.io,2005:Incident/186859382023-10-04T10:05:49+02:002023-10-04T10:05:49+02:00Showpad Coach: Library inaccessible<p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>10:05</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved. The Showpad Coach Library is reachable and Administrators / Promoted Members can resume course creation or updating activities.<br /><br />We apologize for the inconvenience this has caused to your usual workflows.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>09:58</var> CEST</small><br><strong>Identified</strong> - Our engineering team has identified and is working on an issue impacting the Showpad Coach Library. The Courses Library is currently inaccessible in the Online Platform to both Administrators and/or Promoted Members.<br /><br />Users are not impacted and can still start new courses or continue in-progress ones in the web app or in Showpad's mobile apps.</p>tag:showpad3.statuspage.io,2005:Incident/181619972023-08-16T14:38:15+02:002023-08-16T14:38:15+02:00Sharepoint connection error<p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>14:38</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>14:26</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>14:00</var> CEST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:53</var> CEST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Aug <var data-var='date'>16</var>, <var data-var='time'>13:52</var> CEST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:showpad3.statuspage.io,2005:Incident/177709192023-07-05T16:00:28+02:002023-07-05T16:00:28+02:00Showpad is slow or failing to load<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>16:00</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved and performance is again at expected levels. We apologise for any inconvenience this might have caused you.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>15:48</var> CEST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring results.</p><p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>15:44</var> CEST</small><br><strong>Identified</strong> - Our engineering team is investigating an issue impacting the Showpad platform. Both users and administrators might experience slow loading times or certain areas of the platform being completely impossible to load.</p>tag:showpad3.statuspage.io,2005:Incident/175980022023-06-17T00:47:06+02:002023-06-17T00:47:06+02:00Showpad experiencing delays in processing.<p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>00:47</var> CEST</small><br><strong>Resolved</strong> - The file processing backlog has cleared. If you are still experiencing delays, try the upload once more and it will be processed as normal.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>23:44</var> CEST</small><br><strong>Monitoring</strong> - Our engineering team has identified an issue causing a delay in file processing for both assets uploaded by admins and users. <br /><br />They are currently monitoring the backlog of files queued for processed and are investigating options to increase processing speed, however estimate delays for the next hour. Once the backlog has been cleared, an update will be posted here.</p>tag:showpad3.statuspage.io,2005:Incident/175950592023-06-16T20:03:30+02:002023-06-16T20:03:30+02:00Intermittent file upload and processing failure<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>20:03</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved and all asset uploads should now have been successfully processed. New uploads or imports should process in a timely fashion moving forward.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>18:25</var> CEST</small><br><strong>Monitoring</strong> - A fix for the root issue has been implemented and new assets should upload and process as expected. Our engineering team is also monitoring the backlog of assets uploaded during the incident and working to have them automatically re-processed.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>17:56</var> CEST</small><br><strong>Identified</strong> - Our engineering team has identified the source of the behavior and are presently pursuing a fix for the issue.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>17:37</var> CEST</small><br><strong>Investigating</strong> - Showpad file uploading and processing is experiencing intermittent errors.<br />This impacts uploading assets via the Admin Library and via the MyFiles Library for users.<br />The issue is being investigated internally and will be resolved as soon as possible.</p>tag:showpad3.statuspage.io,2005:Incident/169720902023-04-26T17:15:57+02:002023-04-26T19:51:25+02:00Showpad Coach: Unable to assign users or user groups to Courses<p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>17:15</var> CEST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Apr <var data-var='date'>26</var>, <var data-var='time'>15:47</var> CEST</small><br><strong>Identified</strong> - Showpad Coach is experiencing issues in the Online Platform. Assigning users or user groups to Courses is currently not possible. This impacts both new and existing Courses.<br /><br />Path assignments are working as expected.<br /><br />Learners are not impacted by this if they have been previously assigned to items.<br /><br />The issue is being investigated internally and will be resolved as soon as possible.</p>tag:showpad3.statuspage.io,2005:Incident/169208642023-04-20T16:41:25+02:002023-04-20T16:41:25+02:00Showpad imported assets processing slow<p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>16:41</var> CEST</small><br><strong>Resolved</strong> - The incident has been resolved and all delayed asset uploads should now have been successfully processed. New uploads or imports should process in a timely fashion moving forward.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>16:19</var> CEST</small><br><strong>Monitoring</strong> - Processing times are currently back to expected values and our backlog is clear.<br /><br />There might be isolated cases where assets had been in a processing state for too long and which appear to have failed. Our team is working on re-activating also those.<br /><br />We will post back here a final update once these have also been cleared.</p><p><small>Apr <var data-var='date'>20</var>, <var data-var='time'>15:11</var> CEST</small><br><strong>Investigating</strong> - Our engineering team has identified and fixed an issue causing significant delays in the time it takes for assets to process and become available for use. This is impacting both admin-uploaded assets and user-uploaded assets (My Files, Collections, Shared Spaces, etc.) through external integrations - SharePoint, Google Drive, etc.<br /><br />We currently see the backlog of assets being processed decrease. While the backlog is being processed, delays will continue, however will progressively improve over the next half hour. <br /><br />We will continue to monitor the backlog until fully processed, then post back here with a final update.</p>tag:showpad3.statuspage.io,2005:Incident/167528912023-04-05T12:56:51+02:002023-04-05T12:56:51+02:00MeetingIQ video playback is missing for new recordings<p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>12:56</var> CEST</small><br><strong>Resolved</strong> - Our team was able to deploy a change this morning and fix the issue. Meetings scheduled to occur around noon Central European Time and onwards should now be processed with both audio and video.</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>22:43</var> CEST</small><br><strong>Update</strong> - This issue is still under investigation. We believe this affects meeting organizers using the latest Zoom client (Version: 5.14.0)</p><p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>21:50</var> CEST</small><br><strong>Investigating</strong> - MeetingIQ recordings have the meeting audio but the video recording is not available. This affect new MeetingIQ recordings made on Zoom. Recordings from previous days are unchanged. The issue is being investigated internally and will be resolved as soon as possible.</p>tag:showpad3.statuspage.io,2005:Incident/165130592023-04-02T12:00:07+02:002023-04-02T12:00:07+02:00Showpad Platform Maintenance<p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>12:00</var> CEST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Apr <var data-var='date'> 2</var>, <var data-var='time'>10:00</var> CEST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>16:40</var> CET</small><br><strong>Scheduled</strong> - On Sunday, April 2nd, between 10:00am-12:00am CET / 03:00am-05:00am CDT we're doing security upgrades to all our databases.<br /><br />It is possible that during this time, you will experience brief moments of slowness or downtime.<br /><br />Please keep us informed if you have questions. On our StatusPage, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.</p>tag:showpad3.statuspage.io,2005:Incident/165755472023-03-20T16:54:36+01:002023-03-20T16:54:36+01:00Showpad is slow or failing to load<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>16:54</var> CET</small><br><strong>Resolved</strong> - Our engineering team has fixed the issue. All systems have recovered and all services are stable again. Our sincere apologies for the inconvenience. We are investigating how this happened and how we can prevent it in the future.</p><p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>14:44</var> CET</small><br><strong>Identified</strong> - Our engineering team is investigating an issue impacting the Showpad platform. Both users and administrators might experience slow loading times or certain areas of the platform being completely impossible to load.</p>tag:showpad3.statuspage.io,2005:Incident/160549712023-02-26T11:00:03+01:002023-02-26T11:00:03+01:00Showpad Platform Maintenance<p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>11:00</var> CET</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>26</var>, <var data-var='time'>10:00</var> CET</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:57</var> CET</small><br><strong>Scheduled</strong> - On Sunday, February 26th, between 10:00am-11:00am CET / 03:00am-04:00am CST / we're doing maintenance updates on the Showpad platform.<br /><br />It is possible that during this time, you will experience slowness or downtime.<br /><br />Please keep us informed if you have questions. On our StatusPage, you can click the Contact Us link at the bottom of the page and a member of our Support team will follow-up.</p>tag:showpad3.statuspage.io,2005:Incident/162082582023-02-20T16:39:19+01:002023-02-20T16:39:19+01:00Showpad Web App Potentially Inaccessible<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:39</var> CET</small><br><strong>Resolved</strong> - This incident has been resolved, all Showpad instances are fully accessible again.<br /><br />If you were impacted, we would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>16:33</var> CET</small><br><strong>Identified</strong> - Showpad is currently experiencing an issue that is making some of the instances inaccessible for users. You might find yourself trying to access the Web App in a continuous loading mode and your browser to be frozen.<br /><br />Our engineering teams are already looking into this and will address the situation as soon as possible.<br /> <br />If you are impacted, we would like to apologize for the inconvenience this is causing and thank you for your patience while we work on the issue.</p>